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1. Where is my local walk?
2. What time does it begin?
3. How long is the walk?
4. I am unable to attend, but would like to fundraise. How do I do this?
5. How much should I raise?
6. How can I form a Walk MS team?
7. How much does it cost to participate?
8. Where does the money go?
9. Are there maps of the locations for walk sites?
10. How long will the Walk MS take?
11. Are the routes accessible to people who use wheelchairs or scooters?
12. What if it rains?
13. What if I get tired along the Walk?
1. How do I sponsor someone online?
2. I walked last year but my saved information does not show in this year's participant center.
3. People have asked me for a receipt. What should I do?
4. Whom do I make checks payable to?
5. Where do I send my pledge money?
6. How do I turn in money/checks/donations?
7. What if I want to split a donation between more than one walker?
8. I have raised pledges, but am unable to participate in the Walk.
9. When will I receive pledge sheets and how can I get more pledge sheets?
10. What if my company wants to match my pledges?
11. What if I need brochures and posters for others?
12. Can my child (12 or under) participate in the Walk? Do s/he need to raise money?
13. What if a friend wants to come along at the last minute and isn't registered?
14. Can I bring my dog?
15. I forgot my Username and Password.
16. How do I change my Username and/or Password?
17. How do I unsubscribe from e-mail?
1. What is a Personal Page?
2. By default I have a personal page, do I have to change it?
3. How do I change my personal fundraising goal?
4. How do I change my team name, team division or team goal?
5. How can I see who has donated to me?
6. How can I see who is on my team?
7. What is a team message?
8. What is the difference between making my personal page private or public?
9. How do I enter in checks received in the mail?
ABOUT THE WALK
- Where is my local walk?
For detailed information, including location and directions, visit the Event Details page. From this page you can link to each walk site's information page.
- What time does it begin?
Walker check-in and registration begin at 8:00 AM and the Walk begins at 9:00 AM. Please note the Rocklin/Roseville Walk begins one hour later: check in and registration at 9:00 AM and Walk starts at 10:00 AM which will begin registration at 9am.
- How long is the walk?
Each site offers a 5K (3.1 mile) option and several also offer a 10K (6.2 mile) option. Accessible support vehicles will be available at all sites to pick up walkers and return them to the finish line as needed. To check to see if your walk offers a 10K option visit the Event Details page and select your local walk site.
- I am unable to attend, but would like to fundraise. How do I do this?
Register for the walk of your choice as a Virtual Walker or make a general donation.
- How much should I raise?
Walk MS is one of the Northern California Chapter’s largest fundraisers. Last year, MS Walkers raised an average of $300! You’ll be amazed by how easy it is to fundraise. Get ideas on the Event Materials page.
- How can I form a Walk MS team?
Visit the Walk Team page for more information.
- How much does it cost to participate?
There is no fee to register for Walk MS, but we ask that all walkers provide a pledge/donation to bring us closer to a world free of MS. Your donations and fundraising efforts help the 20,000 people in Northern California living with multiple sclerosis. If your pledges total $100 or more, you will receive an official Walk MS T-shirt. You may also qualify for other great prizes as you continue to fundraise.
- Where does the money go?
Your money helps the 20,000 people living in Northern California with multiple sclerosis and funds national research. Find out more about the numerous research programs happening in Northern California.
- Are there maps of the locations for walk sites?
Yes. Click on Event Details to find all the information about your local walk site. You’ll also get a route map on Walk day at your site.
- How long will the Walk MS take?
Most walkers will finish by 12:00 noon.
- Are the routes accessible to people who use wheelchairs or scooters?
Yes. All of our routes are accessible for participants in wheelchairs or scooters, as well as families with strollers or wagons.
- What if it rains?
Walk MS: Northern California will take place RAIN OR SHINE.
- What if I get tired along the Walk?
There are rest stops along the route with food and water available for all walkers. We will also have accessible support vehicles available to return walkers to the finish line as needed.
GENERAL
- How do I sponsor someone online?
To make an online donation follow these steps: 1) Go to Donate/ePledge on the left tabs of the walk website 2) Search for the walker you want to support 3) Select your walker to go to their personal page 4) Click on “Donate to” button on their personal page to make a donation
- I walked last year but my saved information does not show in this year's participant center.
You must register using your same username/password and email from last year to see your saved information. If you think you registered with a new username/password or email this year, let us know and we'll fix it for you. Your address book, saved emails and custom personal page content will transfer from year to year. Unfortunately, you are not able to see last year's fundraising in this year's participant center.
- People have asked me for a receipt. What should I do?
All donations made online will receive an automatic email acknowledgment. Cancelled checks can also serve as a receipt for IRS purposes. In addition all gifts of $50 of more will receive an acknowledgment letter from the Chapter.
- Whom do I make checks payable to?
Please make checks payable to the National Multiple Sclerosis Society.
- Where do I send my pledge money?
Your donations can be mailed at any time to:
National Multiple Sclerosis Society
attn: Walk MS
1700 Owens St Suite 190
San Francisco CA 94158
Please make checks payable to the National MS Society. Include your name in the memo section of the check and that it’s for Walk MS: Northern California. You can also include a note in the envelope. This will help to properly indicate the donation in your account.
- How do I turn in money/checks/donations?
Mail donations (no cash please) to the National Multiple Sclerosis Society and include your name and Walk MS on the memo line. By turning in funds early, you can see your own goal thermometer rise. You may also hold on to cash and checks, and turn all in on walk day. Prior to the Walk MS event you will be sent a pledge envelope to turn in any day of donations.
- What if I want to split a donation between more than one walker?
To reduce our administrative costs, we ask that you follow our split gift guidelines.
- I have raised pledges, but am unable to participate in the Walk.
You can still turn in pledges and be eligible for all the incentives as if you were there the day of the Walk. Simply mail your pledges to the National Multiple Sclerosis Society.
- When will I receive pledge sheets and how can I get more pledge sheets?
Pledge sheets are available to download on our Event Materials page or you can call us and we will mail you one.
- What if my company wants to match my pledges?
To take part in the Matching Gifts Program, please visit your Human Resource Department or your Matching Gifts Coordinator and ask for a Matching Gift Form. Mail the completed form to the National Multiple Sclerosis Society. Please include your information so we can apply the match correctly.
- What if I need brochures and posters for others?
To request brochures and posters please fill out the materials request form and email it to walk@msconnection.org or fax it to 415-230-6652 attn: Walk MS or call us anytime at 415-230-6678.
- Can my child (12 or under) participate in the Walk? Do s/he need to raise money?
Walk MS is a family event for all ages! Children are not required to raise money. Bring your children to join in Walk MS: Northern California fun! We recognize that young children may not have the ability to raise funds like adults do, but please keep in mind that with a little help from an adult, children have the potential to be big fund-raisers!!
- What if a friend wants to come along at the last minute and isn't registered?
No problem. They can register the morning of the Walk as a team member or individual walker at the event check-in/registration tent.
- Can I bring my dog?
Some sites have restrictions on dogs. Please visit the event details page and click on your local walk for site specific details.
- I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at: info@msconnection.org
- How do I change my Username and/or Password?
Login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
- How do I unsubscribe from e-mail?
We communicate important event details by e-mail to keep overhead low. Howerver, you always have the option to unsubscribe from e-mail. Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.
ABOUT MY WALK CENTER
- What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Walk Center. You will be able to customize images, text and the style/color layout of the page.
- By default I have a personal page, do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
- How do I change my personal fundraising goal?
First, you will need to login to your Walk Center. On the bottom right side of the Walk Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
- How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her walk center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal.
- How can I see who has donated to me?
Login to the site using your Username and Password. Go to your Walk Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.
- How can I see who is on my team?
Login to the site using your Username and Password. Go to your Walk Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
- What is a team message?
Simply go to your Walk Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
- What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.
- How do I enter in checks received in the mail?
You can record checks that you receive and watch your fundraising thermometer rise by recording your checks through your Participant Center. Access your participant center and click on Progress and then Enter Gifts Received Offline. You can enter the amounts and information and then mail those checks to the National Multiple Sclerosis Society and you’re all done. Be sure to include your name and Walk MS in the memo line.
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